Refund & Return Policy
Masculine Moda
At Masculine Moda, we aim to deliver premium quality products with a smooth and reliable shopping experience across Canada. Please read this policy carefully before placing your order.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays in Canada.
Shipping Charges
Shipping charges (if applicable) are calculated at checkout.
Any additional service fees will be clearly displayed before payment.
Delivery Timeline
Canada: 3–7 business days (depending on province and location).
Delivery times may vary based on courier services, remote locations, weather conditions, or unforeseen circumstances.
Masculine Moda is not responsible for delays caused by courier partners or circumstances beyond our control.
Shipping Address
Customers must provide accurate and complete shipping information.
We are not responsible for non-delivery due to incorrect or incomplete address details.
Order Tracking
Once your order is shipped, tracking details will be sent via email.
You can monitor delivery status using the provided tracking link.
Return Eligibility
Returns are accepted only if:
- The product is damaged, defective, or incorrect
- The return request is raised within 7 days of delivery
- The product is unused, unwashed, and in original packaging with tags intact
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or mishandling
- Sale or clearance items (unless defective)
- Innerwear or personal-use items (if applicable)
- Orders placed with incorrect size or color selected by the customer
Return Process
To request a return, email us at support@masculinemoda.com with:
- Order ID
- Reason for return
- Clear images or video (if damaged/defective)
Our team will review your request within 48 hours.
If approved, return instructions will be shared.
Refund Approval & Processing
Refunds are initiated only after successful inspection of the returned product.
Once approved, refunds are processed within 5–7 business days.
Refund Method
Refunds will be credited to the original payment method used at checkout.
For applicable alternative payment methods, refunds will be processed accordingly after confirmation.
Shipping Charges
Shipping fees are non-refundable unless the return is due to an error on our part.
Exchange Policy
Exchanges are subject to product availability.
Exchange requests must meet the same eligibility criteria as returns.
Cancellation Policy
Orders may be cancelled before dispatch for a full refund.
Once shipped, cancellations are not permitted.
Policy Updates
Masculine Moda reserves the right to modify or update this policy at any time. Changes will be effective immediately upon posting on the website.
Contact Information
For shipping, return, or refund-related queries:
Email: info@masculinemoda.ca
Store Name: Masculine Moda
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